SnapIT Solutions is seeking a Connect Ambassador to serve as a welcoming, customer-focused presence at a public-facing service location in Kansas City, Missouri. This role acts as the first point of contact for visitors, helping guide customers, answer basic questions, and support on-site staff and community engagement activities.

This is a full-time, on-site position with a fixed term from January 5, 2026 through June 25, 2027.

What You’ll Do

• Greet customers and assess their needs upon arrival

• Answer basic questions and direct customers to appropriate resources or staff

• Help manage customer flow within the facility

• Assist customers with payments when applicable

• Collaborate with on-site staff on escalations and resolutions

• Support community outreach activities, workshops, and events

• Assist with event setup, tear-down, and logistics

• Support facility opening and closing procedures

• Assist during special situations such as extended service disruptions

• Collect basic feedback or data related to customer and community engagement

Required Skills & Qualifications

• Strong communication and customer service skills

• Friendly, outgoing, and professional demeanor

• Ability to work in a fast-paced, customer-facing environment

• Strong attention to detail and organizational skills

• Ability to work well independently and as part of a team

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Flexibility with assignments, priorities, and work schedules

Education & Experience

• High school diploma or equivalent required

• Minimum of 1 year of customer service experience (face-to-face preferred)

Additional Requirements

• U.S. Citizenship required (10 CFR 810 compliance)

Resume must include:

• Full legal name

• Current location

• Citizenship status