Job Description

SnapIT Solutions is seeking a Workstation Support Technician II to provide hands-on and remote technical support for end-user computing environments. This role is critical to maintaining reliable workstation operations, resolving hardware and software issues, and ensuring users can effectively utilize technology in a fast-paced, service-oriented environment.

The ideal candidate is technically capable, customer-focused, and comfortable supporting users across multiple locations while maintaining strong documentation and inventory practices.

Key Responsibilities

• Install, configure, maintain, and troubleshoot workstation hardware and software.

• Provide technical support to end-users via phone, email, remote tools, and in person.

• Diagnose and resolve hardware, software, printer, and network connectivity issues.

• Set up and deploy new workstations, including user accounts, email, and required applications.

• Perform account-related tasks such as password resets and access provisioning.

• Respond to and prioritize support requests based on urgency and business impact.

• Maintain accurate records of support tickets, resolutions, and hardware inventory.

• Support and maintain peripherals including printers, audio-visual equipment, tablets, smartphones, and specialized devices.

• Educate end-users on basic troubleshooting techniques and technology best practices.

• Assist with documentation, user guides, and standard operating procedures.

• Follow IT security policies and escalation procedures.

• Stay current with workstation technologies, tools, and industry best practices.

• Perform other duties as assigned to support organizational IT needs.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• 2+ years of experience in workstation, desktop, or technical support roles.

• Strong proficiency in Windows 10/11 environments.

• Working knowledge of DNS, Active Directory (concepts and functionality), and VPN connectivity.

• Experience with Microsoft Office / Microsoft 365 applications.

• Excellent verbal and written communication skills with technical and non-technical users.

• Strong problem-solving skills and ability to work under pressure.

• Ability to manage multiple tasks and shifting priorities.

• Comfortable working independently and collaboratively within a team.

• Prior customer service experience (in-person and phone support).

• Relevant certifications (CompTIA A+, Microsoft Desktop Support, etc.) are a plus.

• Valid state-issued driver’s license required.

Soft Skills

• Customer-focused and service-oriented mindset

• Strong interpersonal and communication skills

• Team-oriented, dependable, and adaptable

• Ability to explain technical concepts in plain language

Physical Requirements

• Ability to lift and carry computer equipment up to 70 pounds.

• Comfortable bending, kneeling, reaching, and working in tight spaces.

Work Environment & Schedule

• Primarily on-site, with travel to regional locations as required (company vehicles provided).

• Occasional after-hours or weekend support may be required.

• Schedule: Monday–Friday, 7:00 a.m. – 4:00 p.m. (flexibility and overtime opportunities).

• Location: On-site in Topeka, KS (primary).

• Limited remote work opportunities may be available, but primary work is on-site.

Position Details

• Start Date: December 1, 2025

• End Date: May 28, 2027

• Compensation: $41.623.20 – $52,376.80 annually

Application Requirements

All resumes must include the following at the top:

• Full legal name

• Current location

• Citizenship status

Additional Information

• Screening Requirements: United States citizenship is required for this position. This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.