Workstation Support Technician
Job Description:
SnapIT Solutions is seeking a Workstation Support Technician to provide critical support for desktop systems, applications, and end-users. This individual will be responsible for troubleshooting hardware, software, and connectivity issues, while ensuring users can work efficiently in a fast-paced, technical environment.
Key Responsibilities:
- Install, configure, and maintain hardware and software on workstations.
- Provide support to end-users through remote and in-person communication.
- Troubleshoot hardware, software, network, and printer issues.
- Set up new devices, including accounts, email, and software applications.
- Track and manage support tickets and maintain documentation.
- Maintain accurate inventory of IT equipment.
- Assist in documentation development and user training.
- Stay up to date with technology trends and tools.
Requirements:
- High school diploma or equivalent (Associate’s/Bachelor’s preferred).
- 2+ years of experience in a technical support role.
- Strong knowledge of Windows operating systems, DNS, Active Directory, and VPN.
- Excellent communication skills and a customer-focused mindset.
- Familiarity with audio-visual equipment, ruggedized laptops, and other peripherals is a plus.
- Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
- Valid driver’s license required.
- Strong problem-solving skills, adaptability, and ability to work both independently and collaboratively.
Physical Requirements:
- Ability to lift and carry up to 70 pounds.
- Comfortable with bending, kneeling, and working in tight spaces.
Work Environment:
- Primarily office-based, with on-site visits to different departments and locations.
- May require occasional after-hours or weekend support for critical issues or planned system maintenance.
- Extensive driving to sites within the service area, which includes the eastern half of Kansas and western half of Missouri (company vehicles are provided).
- Work Schedule: Monday through Friday, 7am to 4pm (with flexibility and opportunity for overtime).
- Start Date: August 25, 2025
- End Date: May 29, 2026
- Compensation: $46,051.20 - $57,948.80 / year.
Application Requirements:
- All resumes should contain the candidate's full legal name, current location, and citizenship status at the top.
- Department
- Technology Services
- Locations
- Topeka, KS
Workplace & Culture
SnapIT Solutions has a fast paced but startup culture with a supportive environment. Our employees are challenged to do the best they can to sharpen the skills and given opportunity to be trained and grow on the job. Every new hire is paired with a senior technology expert in the area and mentored on the job for quick learning curve.
Topeka, KS
About SnapIT Solutions
SnapIT Solutions, an innovative technology solutions company with capabilities in IT Managed Services, Data Analytics, IT Security, Cloud, DevOps and has the technical expertise in disruptive technologies such as Blockchain, AI, 3D Photogrammetry and AR/VR. SnapIT was founded in 2015 with a mission to Empower Communities and Create Opportunities in technology and engineering. SnapIT’s IT Industry experts and accredited professionals also provide IT Trainings to help upskill and develop tech workforce.
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