Job Description:

SnapIT Solutions is seeking a Workstation Support Technician to provide critical support for desktop systems, applications, and end-users. This individual will be responsible for troubleshooting hardware, software, and connectivity issues, while ensuring users can work efficiently in a fast-paced, technical environment.

Key Responsibilities:

• Install, configure, and maintain hardware and software on workstations.
• Provide support to end-users through remote and in-person communication.
• Troubleshoot hardware, software, network, and printer issues.
• Set up new devices, including accounts, email, and software applications.
• Track and manage support tickets and maintain documentation.
• Maintain accurate inventory of IT equipment.
• Assist in documentation development and user training.
• Stay up to date with technology trends and tools.

Requirements:

• High school diploma or equivalent (Associate’s/Bachelor’s preferred).
• 2+ years of experience in a technical support role.
• Strong knowledge of Windows operating systems, DNS, Active Directory, and VPN.
• Excellent communication skills and a customer-focused mindset.
• Familiarity with audio-visual equipment, ruggedized laptops, and other peripherals is a plus.
• Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Valid driver’s license required.
• Strong problem-solving skills, adaptability, and ability to work both independently and collaboratively.

Physical Requirements:

• Ability to lift and carry up to 70 pounds.
• Comfortable with bending, kneeling, and working in tight spaces.

Work Environment:

• Primarily office-based, with on-site visits to different departments and locations.
• May require occasional after-hours or weekend support for critical issues or planned system maintenance.
• Extensive driving to sites within the service area, which includes the eastern half of Kansas and western half of Missouri (company vehicles are provided).
• Work Schedule: Monday through Friday, 7am to 4pm (with flexibility and opportunity for overtime).
• Start Date: August 25, 2025
• End Date: May 29, 2026
• Compensation: $46,051.20 - $57,948.80 / year.

Application Requirements:

• All resumes should contain the candidate's full legal name, current location, and citizenship status at the top.