Entry Level Helpdesk technician

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SnapIT is looking to fill several entry level helpdesk technicians

Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to questions, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary responsibilities

  • Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
  • Respond to questions either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Or, know someone who would be a perfect fit? Let them know!

Overland Park

7780 W 119th St
66213 Overland Park Directions View page

Workplace & Culture

SnapIT Solutions has a fast phase but startup culture with a supportive environment. Our employees are challenged to do the best they can to sharpen the skills and given opportunity to be trained and grow on the job. Every new hire is paired with a senior technology expert in the area and mentored on the job for quick learning curve.

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